The duty to care, also known as due diligence, refers to the duty of hospitality businesses to make every reasonable effort to prevent doing harm to guests, staff, business partners and the general public.
For hotels that take this duty lightly, the consequences can be severe. In case of legal disputes and court cases, they can be held liable for failing to take the necessary precautions.
As such, it is not only important to take measures to protect your guests, but also to document these measures. An audit by an independent third party can serve of evidence that you have taken the necessary preventative measures. The bottomline is a higher level of protection for all stakeholders,
as well as reduced liability risks.